Email Templates & Guidelines - ATP/ATR

Dear Mr. / Ms. ****,

Greetings from Atlantis the Palm, Dubai!

We thank you for choosing us as your preferred resort. We are delighted to offer you the following proposal:

The below rates and availability have been offered on an average basis based on the ** nights’ stay. In case of a reduction/addition in the number of nights or a change in dates, different rates and availability will apply.

Stay Dates: *** December 2024 for a *** nights’ stay

• Please follow the link of each room type to know more about the associated benefits.
• Above rates include 7% Municipality fees, 10% service charge, 5% value-added tax (VAT), and a Tourism Dirham Fee of AED 20 per bedroom per night.
• Children aged 14 years and above are subject to adult pricing.

Cancellation Policy:

Bookings cancelled within ***** days prior to arrival at 15.00hrs. (Dubai time) will be charged 100% of total booking.

 Advance Purchase Rate: Reservation is non-changeable, non-cancelable, and non-refundable.

 https://www.atlantis.com/dubai/terms-property 

Payment Policy:

Advance Purchase Rate - Full prepayment is required at the time of booking. An email confirmation shall be sent within 2 hours of receiving the payment.
 

Pre-authorization - A Pre-authorization of AED 1 is required to confirm the reservation. Secure Payment link shall be sent via email. The rest of the room charge can be settled upon arrival. Once pre-authorization is successfully paid, the reservation will be confirmed in the system. An email confirmation shall be sent within 2 hours of receiving the pre-authorization payment.

Additional Adventure Included:

• Aquaventure Waterpark – A complimentary access for each night’s stay to the Aquaventure Waterpark, with new record-breaking rides and slides. 

Should you wish to proceed with this proposal, kindly provide us with the following details: 

Kindly indicate your acceptance of the above proposal within the next 24 hours. 

At present, we are not holding any booking for you, and the above-mentioned rates, space, and services are subject to availability at the time of re-inquiry /confirmation. 

We look forward to hearing from you.

Should you require any further assistance, please do not hesitate to contact us directly at thepalm.reservations@atlantisdubai.com 

Best Regards,

Dear Mr. / Ms. ****,

Greetings from Atlantis the Royal, Dubai!

We thank you for choosing us as your preferred resort. We are delighted to offer you the following proposal:

The below rates and availability have been offered on an average basis based on the ** nights’ stay. In case of a reduction/addition in the number of nights or a change in dates, different rates and availability will apply

Stay Dates: *** December 2024 for a *** nights’ stay

• Please follow the link of each room type to know more about the associated benefits.
• Above rates include 7% Municipality fees, 10% service charge, 5% value-added tax (VAT), and a Tourism Dirham Fee of AED 20 per bedroom per night.
• Children aged 14 years and above are subject to adult pricing.

Dinner Package: Our Daily Dinner Package is available at AED 365 per adult per night and AED 185 per child per night. The package includes a daily menu or dining credit redeemable at selected restaurants within the hotel. For more information, please let us know in the form below, and our team will get back to you. 

Cancellation Policy:

Bookings cancelled within ***** days prior to arrival at 15.00hrs. (Dubai time) will be charged 100% of total booking.

Advance Purchase Rate: Reservation is non-changeable, non-cancelable, and non-refundable.
 

 https://www.atlantis.com/atlantis-the-royal/terms-property

Payment Policy:

Advance Purchase Rate - Full prepayment is required at the time of booking. An email confirmation shall be sent within 2 hours of receiving the payment.

Pre-authorization - A Pre-authorization of AED 1 is required to confirm the reservation. Secure Payment link shall be sent via email. The rest of the room charge can be settled upon arrival. Once pre-authorization is successfully paid, the reservation will be confirmed in the system. An email confirmation shall be sent within 2 hours of receiving the pre-authorization payment.

Additional Adventure Included: 

• Aquaventure Waterpark – A complimentary access for each night’s stay to the Aquaventure Waterpark, with new record-breaking rides and slides.

Should you wish to proceed with this proposal, kindly provide us with the following details: 

Kindly indicate your acceptance of the above proposal within the next 24 hours. 

At present, we are not holding any booking for you, and the above-mentioned rates, space, and services are subject to availability at the time of re-inquiry /confirmation. 

We look forward to hearing from you.

Should you require any further assistance, please do not hesitate to contact us directly at theroyal.reservations@atlantisdubai.com 

Best Regards,

Dear Mr. / Ms. ****,

Greetings from Atlantis the Palm/Royal, Dubai!

 Following your email below, we are pleased to confirm your reservation as detailed below:

Should you require any further assistance, please do not hesitate to contact us directly at **** thepalm.reservations@atlantisdubai.com / theroyal.reservations@atlantisdubai.com

Best Regards,

Dear Mr. / Ms. ****,

Greetings from Atlantis the Palm/Royal, Dubai!

 We are pleased to confirm the reservation as follows:

A Tourism Fee of AED 20 per bedroom per night applies to the guest's account upon arrival.

Our standard check-in time is 15:00 hours, and check-out is at 12:00 hours. As per Dubai Government regulations, all guests are required to present valid identification (Passport or Emirates ID) upon check-in.

 Should you require any further assistance, please do not hesitate to contact us directly at **** thepalm.reservations@atlantisdubai.com / theroyal.reservations@atlantisdubai.com

Best Regards,

Dear Mr. / Ms. ****,

Greetings from Atlantis the Palm/Royal, Dubai!

Thank you for choosing us as your preferred resort destination.

Kindly be informed that airport transportation can be arranged from and to Dubai International Airport or Al-Maktoum International Airport upon request at an additional cost. The rates provided below apply exclusively to transfers between Dubai International Airport or Al-Maktoum International Airport and the hotel. 

• Mercedes Benz Viano or equivalent car

• Each car can comfortably accommodate 7 persons (4 Adults + 3 Children / 3 adults + 4 children / 5 adults + 2 children) with 5 big luggage + 2 hand carry or 7 medium luggage + 2 hand carry.
• AED 550.00 per car per way - Dubai International Airport. 
• AED 650.00 per car per way - Al-Maktoum International Airport.

Requirements: Kindly provide us with the following details to make the transfer arrangement:

• Complete flight details (Flight code with the Airport / Location name, arrival date and time, or departure date and time)
• Confirmation/Reference number or name of the guest confirmed in the reservation.

NOTE: An Infant Seat, Baby Seat, or Booster Seat can be arranged upon your request. 

Kindly note that our official check-in time if 15:00 hours and check-out is 12:00 hours Dubai Local Time. All special requests, like early check-in, are always subject to availability upon arrival.

Transfers are subject to availability at the time of receiving your final booking request and last-minute request.

Please, send the complete details at least 48 hours prior to your arrival.

Should you need any further assistance, please do not hesitate to contact us. 

Kindly send your query or reply only to thepalm.reservations@atlantisdubai.com / theroyal.reservations@atlantisdubai.com.

Dear Mr./Mrs./Ms.

Greetings from Atlantis Transportation

Thank you for choosing us as your preferred resort destination and holding a hotel booking ref. 00000000

We are pleased to organize the airport transfers as per the following details below.

please send us a copy of your flight ticket to verify the correct arrival and departure details.

Kindly reconfirm back if all the above details are correct;

Please proceed to the Atlantis Dubai, and One & Only Resort Counter upon arrival.

For DXB Airport Terminal 1: https://acrobat.adobe.com/id/urn:aaid:sc:ap:5c18ebf7-4fb9-48c7-bd37-3b5bd27777ad / map attach / airport contact +97142244020 or +971552004546.

For DXB Airport Terminal 3: https://acrobat.adobe.com/id/urn:aaid:sc:ap:cef9a94f-7602-439d-a3c5-43af41dd7fb1 / map attach / airport contact at +97142203797 or +971552004548.

• For arrivals at DXB Airport Terminal 2 or any other airport, please identify yourself to the Hotel Chauffeur who will be holding a paging board with your name in the arrival hall.
• Our driver’s waiting time at the airport is a maximum of 2 hours from landing time, this applies to delayed flights as well. If you cannot reach the designated time, it will be considered a no-show.
• Our driver’s waiting time at Atlantis Hotel, or any other location is 15 minutes. If you cannot reach the designated time, it will be considered a no-show.
• For no-shows, full payment is applicable unless the transfer arrangements are included in your holiday package.

For modifications or cancellations of your booking, please contact us at least 24 hours in advance.

Vehicle Details:

• Mercedes Benz Viano or equivalent car

1. Can accommodate comfortably 7 passengers with 7 pieces of luggage.

We look forward to welcoming you to Atlantis Dubai.

Please do not hesitate to contact us for any further assistance prior to your stay.

Best Regards,

Dear Mr./Ms./Mrs.

Greetings from Atlantis, The Palm/The Royal!

We are pleased to confirm your transfer ground arrangements as per the following details below:

Arrival Abu Dhabi's Airport

Please notify us if there are change of travel plans and schedules at least 12 hours prior.

May you please assist us with a reachable contact number which will be active upon your arrival in Abu Dhabi. This will enable our Airport Services team to contact you if necessary. 

• For no-shows, full payment is applicable.
• Please note, vehicle can accommodate maximum 7 passengers with 7 pieces of luggage.
• Guest arriving in Abu Dhabi Airport, after the baggage collection area please approach our Hotel Chauffer holding a "Name Board". Phone number 0551100109
  
  

We look forward to welcoming you to Atlantis Dubai. 

Please do not hesitate to contact us for any further assistance prior to your stay.

Kind Regards,

**attach the stamped ATP Bank Details (PDF)**

Dear Mr. /Ms.,

Greetings from Atlantis the Palm, Dubai! 

Kindly find the bank details below as per your request to settle the payment of AED **********:

After making the payment, please send us a swift copy/bank transfer slip for payment verification. Please note that it may take a minimum of 5-7 working days for the amount to reflect in our account. 

Bank transfer would have certain deductions, and it would be the sole responsibility of the sender to ensure that the complete payment is made with no short payment prior to guest arrival.

Please feel free to get in touch with us in case you require any further assistance. Kindly send your reply or query to thepalm.reservations@atlantisdubai.com
 

***REMINDER: Attach the stamped ATR Bank Details (PDF)**

Dear Mr. /Ms.,

Greetings from Atlantis the Royal, Dubai! 

Kindly find the bank details below as per your request to settle the payment of AED **********:

Bank transfer would have certain deductions, and it would be the sole responsibility of the sender to ensure that the complete payment is made with no short payment prior to guest arrival.

Please feel free to get in touch with us in case you require any further assistance. Kindly send your reply or query to theroyal.reservations@atlantisdubai.com. 

Dear Mr./Ms. [Last Name],

Best Regards,

No Charges: has been completed free of charge. Your cancellation number is ***.

With Charges: will incur the applicable charge of AED**** as per our policy. Your cancellation number is ***. 

If you need any further assistance, please feel free to reach out to us at thepalm.reservations@atlantisdubai.com or theroyal.reservations@atlantisdubai.com.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, Palm/Royal.

Thank you for your continued support and patronage. If you have any questions or concerns, please do not hesitate to reach out to us.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, Palm/Royal.

We are eagerly anticipating your arrival on [Arrival Date] at [Hotel Name] and hope you share in our excitement for your upcoming stay.

To ensure your check-in process is as smooth and efficient as possible, we kindly request you to share your expected arrival time. Our standard check-in begins at [Check-in Time]. If you plan to arrive after this time, please let us know in advance so we can facilitate a seamless check-in experience. 

Additionally, if you have any special requests or preferences, please don't hesitate to share them with us. We are dedicated to making your stay comfortable and enjoyable.

Thank you for choosing [Hotel Name]. We look forward to welcoming you and providing you with an extraordinary experience!

Best Regards,

Greetings from Atlantis, The Palm/The Royal.

We understand that travel schedules can vary, and to make your arrival as smooth as possible, we offer a convenient luggage storage service. This allows you to securely store your luggage with us while you explore the hotel facilities or relax in the surrounding area. Enjoy the amenities and soak in the ambiance until your room is ready! Additionally, to enhance your experience, if availability permits, you may also choose to pre-book your room from the day before. This way, your room will be ready for you upon your arrival at the resort. 

We look forward to hearing from you. In the meantime, should you have any further questions or concerns, please feel free to contact us. We are dedicated to assisting you and ensuring your stay is exceptional. We eagerly look forward to welcoming you soon! 

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We would like to inform you that there is a minimum stay requirement of [number of nights] for the dates you have requested. This policy is in place due to high demand during this period, as we aim to provide all our guests with a comfortable and enjoyable experience. 

We understand that this may impact your travel plans, however, we assure you that Atlantis (The Palm/The Royal) offers a wide range of amenities and services that will make your stay truly memorable. 

If you have any further questions or concerns, please feel free contact us. We are here to help in any way we can. 

Thank you for considering Atlantis (the Palm/the Royal) and we hope to welcome you soon.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

Thank you for considering our hotel for your upcoming stay. We appreciate your interest in Atlantis (the Palm/ the Royal) and would like to provide you with additional information regarding our rates.

We understand that you are looking for the most economical rate for your stay. Currently, our rates are already valued competitively and regrettably, we are unable to offer any further reductions or promotions.

On the other hand, we would like to guarantee you that you will receive the best value for your money by booking directly with our hotel. Our rates are inclusive of all taxes and fees, and we offer a range of amenities and services that will ensure a comfortable and extraordinary experience.

If you have any further questions or concerns, please contact us. We are always here to assist you in any way we can.

Thank you for considering Atlantis (the Palm/the Royal) and we hope to welcome you soon.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal!

Thank you for considering our hotel for your upcoming stay. We appreciate your interest in Atlantis (the Palm/ the Royal) and would like to provide you with additional information regarding our rates.

We understand that you are looking for the most economical rate for your stay. Currently, our rates are already valued competitively and regrettably, we are unable to offer any further reductions or promotions.

On the other hand, we would like to guarantee you that you will receive the best value for your money by booking directly with our hotel. Our rates are inclusive of all taxes and fees, and we offer a range of amenities and services that will ensure a comfortable and extraordinary experience.

If you have any further questions or concerns, please contact us. We are always here to assist you in any way we can.

Thank you for considering Atlantis (the Palm/the Royal) and we hope to welcome you soon.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We hope this email finds you well and that you are excited about your upcoming stay at [Hotel Name]. We are thrilled to have you as our guest, and we are even more excited to learn that you will be celebrating a special occasion during your time with us!

At [Hotel Name], we strive to create unforgettable experiences for our guests, and we would be delighted to make your celebration even more remarkable. Whether it’s a birthday, anniversary, honeymoon, allow us to add some extra sparkle to your stay.

If there is anything else we can assist you with, we sincerely look forward to being a part of your celebration and exceeding your expectations during your stay at [Hotel Name]. Thank you for choosing us to make your special occasion truly exceptional!

Warm Regards,

Dear (Guest Last Name), 

Greetings from Atlantis, The Palm/The Royal.

We are sorry for missing your special occasion during your recent stay with us. We understand the importance of such events and deeply regret not being able to acknowledge and celebrate this milestone with you. We want you to know that we value all our guests and their significant moments, and we are disappointed that we failed to meet your expectations on this occasion. We take full responsibility for this oversight and want to assure you that we provide exceptional service to all our guests.

We truly appreciate your understanding and the opportunity to address this matter. Once again, please accept our sincere apologies, and we hope to have the privilege of welcoming you back to ensure a more memorable and enjoyable experience for you.

Dear (Guest Last Name),

Greetings from Atlantis, The Palm/The Royal.

We hope this email finds you well. We appreciate your recent inquiry regarding the possibility of waiving the cancellation charges for your room reservations at [Hotel Name].

After careful consideration and review of your request, we regret to inform you that we are unable to waive the cancellation charges for the rooms as per our cancellation policy. We understand that unexpected circumstances may arise, but our policies are in place to ensure the smooth operation of our hotel and to provide a fair and consistent experience for all our valued guests.

We would like to remind you of the terms and conditions outlined in your reservation confirmation, that cancellations made within [number of days] days prior to the scheduled arrival date are subject to cancellation charges.

We genuinely apologize for any inconvenience this may cause you. However, we would like to offer some options to minimize the impact of the cancellation charges:

Modify Your Reservation: If you have any flexibility in your travel plans, we encourage you to consider modifying your reservation to alternative dates without incurring cancellation charges. Our team is more than willing to assist you in finding suitable options that align with your travel needs.

Transfer Your Reservation: If you are unable to adjust your travel plans, we would be happy to transfer your reservation to another individual or group of your choice. This way, you can avoid the cancellation charges while ensuring that the room does not go unused.

We understand that these options may not fully meet your expectations, but please know that we have carefully considered your request and are striving to find a mutually beneficial solution. We value your patronage and want to ensure your satisfaction with our services.

Once again, we apologize for any inconvenience caused and appreciate your understanding of our cancellation policy. Please contact us if you require any further assistance or have additional questions.

We look forward to serving you soon and providing you with an exceptional experience at [Hotel Name].

Warm Regards,

Dear [Guest Last Name], 

Greetings from Atlantis, The Palm/The Royal.

Thank you for bringing your concerns to our attention. We are sorry to hear that you had an undesirable experience with us during your stay and we apologize for any inconvenience this may have caused you.

At [Hotel Name], we pride ourselves on providing high-quality service to our guests and we are saddened to hear that we fell short in your case. Please rest assured that we take all guest feedback seriously and will conduct a thorough investigation to prevent similar occurrences in the future.

We would like to make things right and we would appreciate the opportunity to discuss your concerns further. If you could kindly share any additional details, we will ensure that the appropriate team addresses your concerns promptly and effectively. We are dedicated to resolving this matter thoroughly and restoring your confidence in our service. 

Once again, we extend our heartfelt apologies for any inconvenience you experienced, and we look forward to hearing from you soon. 

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us. It brings us immense joy to hear from guests who have enjoyed their stay and felt well cared for. 

We are delighted to know that we met your expectations and provided you with the exceptional service you deserve. Your feedback is incredibly valuable and serves as an inspiration for us to continue striving for excellence in delivering memorable experiences for our guests. 

We genuinely look forward to welcoming you back in the future and hope to exceed your expectations once again.

Thank you once again for your kind words and for choosing us as your preferred resort destination.

Warm Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We sincerely apologize for the incorrect information provided in our previous communication. We understand the importance of accurate details, and we regret any inconvenience this may have caused you. 

Our team has been informed of this error, and we are proactively implementing measures to prevent a recurrence in the future. 

We are dedicated to providing you with precise and reliable information, and we will work diligently to meet your expectations moving forward. 

******** (Provide the correct information to the guest based on the inquiry) *******

Thank you for your understanding and for giving us the opportunity to serve you. We truly value your patronage and look forward to welcoming you to [Hotel Name]. 

Warm Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We sincerely apologize for the delay in responding to your email. Your time is incredibly valuable to us, and we genuinely appreciate the opportunity to engage with you. 

Thank you for your patience and understanding during this time.

****** [Write your response to the Guest or TA] *****

We truly appreciate your understanding and thank you for allowing us the privilege to assist you.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

Thank you for reaching out to us with your special request. We truly appreciate your interest in (Hotel Name) and we are more than happy to assist you with your requirements.

Please rest assured that we will make every effort to fulfill your request and provide you with an exceptional experience. We kindly ask for your patience as we take the necessary time to review your request and make the appropriate arrangements. 

We kindly ask for your patience as we work to ensure that your needs are met in a timely and efficient manner. If you have any further questions or concerns, please do not hesitate to reach out to us. We are more than happy to assist.

Thank you for choosing (Hotel Name).

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

However, If you have some flexibility, we’d love to assist you in finding alternative dates that work for you and your family. Please share your availability, and we’ll gladly help you find a perfect fit. 

Should you prefer to stick to your original dates, we’re excited to recommend our sister hotel, Atlantis The ******* which offers the same stunning views and exceptional service. 

Thank you once again for considering [Hotel Name]. We look forward to hearing from you soon and hope to have the opportunity to welcome you in the future! 

Best Regards,

Dear (Guest Last Name),

Greetings from Atlantis, The Palm/The Royal.

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue you have experienced.

We take our guest feedback very seriously and would like to assure you that we are taking all necessary steps to ensure that this does not happen again in the future.

Please be certain that we have investigated this matter thoroughly and have taken action to address the issue. 

We appreciate your feedback and value your business.

If you require any further assistance, please do not hesitate to contact us and will be more than happy to assist you.

Thank you for your understanding.

Sincerely,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal!

We are sorry to hear that you have decided to cancel your reservation at [Hotel Name]. We understand that plans can change unexpectedly, and we want to ensure a smooth and hassle-free experience for you.

As per our cancellation policy, we have processed the cancellation of your reservation for [Room Type] scheduled to begin on [Check-in Date] and end on [Check-out Date]. The cancellation confirmation number is [Cancellation Confirmation Number].

Please note that any refunds, if applicable, may take more than a few business days to reflect in your account. If you have any questions regarding the cancellation or the refund process, please do not hesitate to contact us.

We hope that you will consider staying with us in the future and we will do our best to provide you with a pleasant experience.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

Thank you for reaching out to us regarding your refund request. We apologize for any inconvenience this may have caused you and we are committed to resolving the issue as soon as possible.

We have processed your refund request and the amount of [refund amount] will be refunded to your account within [number of days for refund processing]. Please note that it may take some time for the refund to reflect on your account, depending on your bank's policies.

If you have any questions or concerns about your refund, please do not hesitate to contact us on (email) to assist you with any issues you may have.

We value your business and appreciate your patience and understanding in this matter. We hope to welcome you to Atlantis, Palm/The Royal.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We hope this email finds you well. We understand that circumstances can change unexpectedly, and we are regretful to hear that you have had to cancel your [reservation] with us. We appreciate in informing us of the cancellation.

We understand that the cancellation policy states that a penalty charge of [cancellation charge amount] will be applied to your account. However, we would like to extend our understanding and waive this charge as a gesture of goodwill.

We value your business and want to ensure that you have the best possible experience with us. Please do not hesitate to contact us at [customer support email or phone number] if you have any further questions or concerns.

We hope to welcome you to Atlantis, Palm/The Royal in the future.

Best Regards,

Dear [Guest Last Name],

Greetings from Atlantis, The Palm/The Royal.

We hope this email finds you well. We regret to inform you that your recent room reservation with [Hotel Name] has been canceled. As per our policy, charges will apply for this cancellation.

We understand that unforeseen circumstances may arise, leading to the need for a cancellation. However, please note that we allocate resources and reserve rooms specifically for our guests, which is why we have a cancellation policy in place.

The charges that apply for canceling your booking are as follows:

If the cancellation is made [number of days] prior to the check-in date, a cancellation fee of [amount] will be incurred.

If the cancellation is made within [number of days] of the check-in date, a cancellation fee equivalent to [percentage]% of the total booking cost will be charged.

Please note that these charges are necessary to cover the costs incurred by the hotel due to the cancellation. We apologize for any inconvenience caused and appreciate your understanding in this matter.

If you have any further questions or concerns regarding the cancellation charges or any other aspect of your reservation, please feel free to contact our customer service team at [phone number] or via email at [email address]. We are here to assist you.

Once again, we apologize for any inconvenience caused by the cancellation. We hope to have the opportunity to welcome you to [Hotel Name] in the future and provide you with a memorable stay.

Thank you for your understanding.

Best Regards,

Dear (Guest Last Name),

Greetings from Atlantis, The Palm/The Royal.

Thank you for choosing our hotel for your upcoming stay. We are excited to welcome you as our valued guest.

We appreciate your understanding of our policy, as it helps us maintain the high level of service and competitive rates that we strive to provide for all our guests.

Your understanding of our policy is greatly appreciated, as it allows us to maintain the high level of service and competitive rates that we aim to provide for all our guests. 

Thank you for your cooperation, and we look forward to ensuring you have a pleasant and comfortable stay with us.

Best Regards,

Dear (Guest Last Name),

Greetings from Atlantis, The Palm/The Royal.

Thank you for choosing our hotel for your upcoming stay. We are excited to welcome you as our valued guest.

Smoking indoors is restricted in all our Rooms, Suites, and Signature Penthouses, with a fee of up to AED 2,000 applicable for indoor smoking.

However, in our commitment to fostering a welcoming atmosphere, you are welcome to use your room balcony or terrace, as well as the designated smoking areas throughout the resort for smoking.

Thank you for your cooperation, and we look forward to providing you with a pleasant and comfortable stay at our hotel.

Best Regards,

Dear (Guest Last Name),

Greetings from Atlantis, The Palm/The Royal.

Hope you are well and thank you for your interest in Atlantis Dubai!

Please allow me to introduce Staff Travel Voyage who we are partnered with in offering agent rates. Kindly secure your booking through them and we will flag your reservation to the team internally. 

For Atlantis, The Palm: https://stafftravel.voyage/hotel/atlantis-the-palm-dubai-the-palm/ 

For Atlantis The Royal: https://stafftravel.voyage/hotel/atlantis-the-royal-dubai-the-palm/ 

Once you have a confirmed booking, kindly advise us of the same, please.

We hope to welcome you to Atlantis, Palm/The Royal in the future.

Best Regards,