Service Dogs Rule at ATD

To enhance accessibility and inclusion for all through the commitments of Dubai Sustainable Tourism and the Atlantis Atlas Project, Atlantis Dubai now allows registered service dogs, including at Aquaventure Waterpark. However, service dogs are not allowed into swimming pools, beaches or Dolphin Bay and Sea Lion Point due to the risk of potential cross species exposure of microorganisms.

Service dogs are required by some people who have visual, hearing or other significant impairments to ensure their safety and accessibility. Dogs for emotional support, protection or personal defense do not qualify as service dogs. Service dogs are highly trained animals that are able to undertake tasks to mitigate the effects of a person’s disability. If a guest has a visual and/or hearing or other significant impairment, they will be permitted to use a registered service dog anywhere within our resorts at Atlantis Dubai, thanks to this initiative driven onsite by our Health and Safety team. 

RESPONSIBILITIES 

Guests

• Guests must ensure to notify the Hotel about the arrival of a service dog 7 days prior to check in. 
• Where applicable, obtain permits from UAE authorities. 
• Provide service dog certification / registration documents from a relevant service dog organization.
• Service dogs used in public must always be identifiable, kept on leash and not be left unattended. 
• To take their dog for regular “relief walks” and clean up afterward. 
• To notify housekeeping for a convenient time to provide housekeeping services. 
• Provide dog bowls to eat and drink throughout the day. 
• Providing the dog with the correct food. 
• Provide the dog with personalized cushion or bedding 

Reservations Team / Call Center  

• Let the guest know about the T&Cs (Above)
• Request the relevant Service dog’s registration documents from the Guest and share with Health & Safety, Security and FO management team prior to booking a room. 
• Notify the Health & Safety, Security and FO operations team of the case with the documents and wait for confirmation. 
• If approved, ensure to update the guest and share the booking details with the Health & Safety, Security and FO management team and the guest's expected arrival time. 
• If declined, ensure to update the guest in a polite & sensitive way as it's a delicate matter.