SOP - FRSHARE / FSSHARE

General Information

Information

Family rooms and suites require an additional room to be blocked. Due to the configuration limitation, this task needs to be handled by Reservations Team for bookings created through all the channels – WHL, TPW, WEB and Direct Reservations

Objective

To ensure the correct inventory is blocked throughout the year with minimum effect on Revenue in terms of room nights and ADR.
 

Reports

Weekly Revenue Reports

Tools

Opera

Process

• Sharer report will be generated daily by the Revenue Team shared with RES team. (Ultimately, this report will be generated by RES after a full training is done by Revenue)
• This report will be assigned to the agent/colleague to handle the sharer task for the day
• Colleague needs to check each booking stipulated in the report by “FIRST AND LAST NAME”
• If the Room to charge (RTC) is any of the following:
  
  

ATP room types: FRQ, FQC, CTC, CEC, CRC

ATR room types: FSE, FPA, 2TS, 3TS, 2PHP, 4PHM

• There should be a 2^nd room with “0” rate already. If you do not find a sharer created, you need to create the same.
• To create a sharer room, go to “Options” – “ADD ON” – then Room Type should be changed as follows:
  
  

ATP room types: FRQ – FRK / FQC – FKC / CTC, CRC, CEC – CQC

ATR room types: FSE – CFSE / FPA – CFPA / 2TS, 3TS, 2PHP, 4PHM - CSR

• Number of adults and children should be “0”.
• Rate code should be “FRSHARE” for rooms and “FSSHARE” for suites
• Room type – Please double check if the room type corresponds to the above list
• Rate value – “0” – please check Rate info to ensure all days have “0” rate.
• Link the new sharer room created with the original booking as “Party”
• To create a party, go to the original booking – Options – Party – Add to Party – Search with guest name – Click the respective booking – Select – OK. 
• Create an alert – Code – TRACE – Area – RESERVATION – Description – “Family Room 6******, 6******”
• Final step – Colleague/TL/AM who handled the report for the day, is responsible to acknowledge the report shared by Revenue and confirm that all pending sharer is added, copying the RES management too.
  
  

General Information

 Responsibilities

Assistant Manager in charge of Tasks & Admin

Team Leader in charge of Tasks & Admin

Colleague assigned to complete this task on the day