ATD Receiving Outside Deliveries

Outside Delivery Rules for ATP and ATR

Parcel Delivery Rules

• Items will only be accepted for in-house guests and executive office senior management by Bell Captain.
• For items requiring a signature (packages, shopping, etc) a signature form will accompany the item presented in a leather binder with Atlantis pen for the guest to sign. 
• If the inhouse guests calls requesting to deliver their parcel, which was delivered to the hotel, we place a task in Amadeus with ticket for the Parcel/Package delivery (ATR) and Luggage delivery (ATP) with proper remarks to avoid any miscommunication.

DND (DO Not Disturb) on the door

• If the guest is not in the room or does not answer the call, a message will slide under the door.
• Bellman will update the remark on the HOTSOS with the attempted delivery and place, then return to the luggage room. 
• All packages/ envelopes delivered to Bell desk must reach the intended recipient under the following service level agreement

                - In House Guest - 30 minutes

                - Executive Office - 30 minutes to 1 hour. 

Suspicious Packages

• Bell desk Coordinator to be vigilant and contact Manager/assistant manager on duty or Security team for advice should anything seem out of place.
• Appearance
• Powdery substance felt through or appearing on the packages.
• Oily stains / discoloration or odor
• Lopsided or uneven envelopes
• Excessive package materials (e.g, masking tape, strings)
• Excessive weight /Tickling sounds
• Protruding wires or aluminum foils
• Alcoholic drinks
  

When a package or envelope appears to be of the characteristics as above. Bell desk coordinator must refuse acceptance. 

Uncollected/Declined Packages

• On cases where delivery of packages was unsuccessful, all uncollected packages/parcels at the bell desk that are left more than 72 hours must returned to sender. In case of no response from the sender the packages/parcels will be handed over to Lost and Found.