External Communications FAQ For Summer Closures 2025
For Call Centre/Restaurant Reservations
RESTAURANT SUMMER CLOSURES | ||
Restaurant | Closure Period | Communications Draft |
SUMMER CLOSURES | ||
Atlantis, The Palm | ||
FZN | Summer closure from Sunday 27 July 2025 to Monday 1 September 2025 | Refer to Appendix No. 1: Restaurant Summer Closures |
Atlantis The Royal | ||
PARTIAL CLOSURES | ||
Atlantis The Royal | ||
Gastronomy | Dinner service suspended from Tuesday 1 July, resuming on Sunday 14 September | Refer to Appendix No. 1: Restaurant Summer Closures |
Ling Ling Ultra Lounge | Summer closure from Tuesday 1 July, and will re-open on Wednesday 1 October | Refer to Appendix No. 1: Restaurant Summer Closures |
REFURBISHMENTS | ||
Atlantis, The Palm | ||
TBJ | Summer closure from Friday 1 August 2025 to Wednesday 1 October 2025 | Refer to Appendix No. 1: Restaurant Summer Closures |
Shawafel | Summer closure from Friday 1 August 2025 to Wednesday 1 October 2025 | Refer to Appendix No. 1: Restaurant Summer Closures |
| Cloud22 | Closure from Sunday 14 September 2025 to Friday 19 September | Refer to Appendix No. 1: Restaurant Summer Closures |
APPENDIX NO. 1: RESTAURANT SUMMER CLOSURES
| Question | Answer |
Is ‘the restaurant’ open?
| {INSERT RESTAURANT NAME} at Atlantis, The Palm / Atlantis The Royal is closed as of {INSERT DATE 2025} for the summer season. We look forward to welcoming you back in {INSERT DATE 2025}. To stay up to date or to book any other dining experience at Atlantis Dubai, visit https://www.atlantis.com/dubai/dining.
For future reservations from {INSERT DATE 2025} onwards, please email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. | |
When will ‘the restaurant’ reopen? | {INSERT RESTAURANT NAME} at Atlantis, The Palm / Atlantis The Royal will reopen on {INSERT DATE 2025}. For future reservations from {INSERT DATE 2025} onwards, please email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. We look forward to welcoming you back to {INSERT RESTAURANT NAME}. | |
When can I book from? | For future reservations from {INSERT DATE 2025}. onwards, please email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. We look forward to welcoming you back to {INSERT RESTAURANT NAME}. | |
Where else can I dine? | Guests are invited to dine at over 30 restaurants, bars and lounges at Atlantis Dubai, including over ten celebrity chef restaurants, can we suggest (INSERT RESTAURANT NAMES} For more information on opening times, dining periods, offers and our restaurants, please visit https://www.atlantis.com/dubai/dining.
| |
I came here specifically to try FZN. What do I do? | Guests looking for a Michelin dining experience are invited to dine at:
Guests looking to experience more creations from Chef Björn Frantzén can dine at Studio Frantzén, a modern European bistro, which offers the Swedish chef’s critically acclaimed French-inspired cuisine infused with Asian flavours. | |
I already booked FZN, what will happen to my reservation? | We would like to inform you that FZN by Björn Frantzén will be temporarily closed for the summer season from Sunday 27th July 2025, and reopening on Tuesday 2nd September.
We sincerely apologize for any inconvenience this may cause and would be happy to assist you in rescheduling your reservation when the restaurant resumes service.
In the meantime, we would be delighted to recommend and arrange a booking at one of our other Michelin-starred restaurants at Atlantis, The Palm: • Ossiano - Dubai’s leading one-Michelin-starred progressive fine dining destination. • Hakkasan - A celebration of authentic Cantonese cuisine, crafted with the finest ingredients and expert techniques to deliver timeless yet innovative signature dishes.
Alternatively, if you wish to experience more creations from Chef Björn Frantzén, we can arrange a table for you at Studio Frantzén - a modern European bistro showcasing French-inspired cuisine, infused with Asian influences.
Please don’t hesitate to contact us, we’re here to assist with alternative arrangements. | |
I came here specifically to try Gastronomy. What do I do? | Gastronomy is open for breakfast and a late breakfast through to 3:00pm every Saturday. For dinner alternatives, Atlantis Dubai is home to over 30 restaurants, bars and lounges, including over 10 celebrity chef restaurants. For more information on opening times, dining periods, offers and our restaurants, please visit https://www.atlantis.com/dubai/dining. | |
I came here specifically to try Ling Ling Ultra Lounge. What do I do? | Dubai’s leading dining and entertainment hotspot, Ling Ling, remains open throughout the summer period, offering views of the Dubai skyline and Arabian Gulf. Guests looking to explore the beverage offering can enjoy it in the expansive marble-rich bar or embark on a culinary journey in one of two dining lounges. | |
| 10 | I came here specifically to try Cloud 22. What do I do? | Guests looking for a premium beach and pool experience can enjoy Nobu by the Beach at Atlantis The Royal – Nobu’s first pool and beach club in the world. For bookings or further assistance, please contact us at restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. |
REFURBISHMENTS | ||
Atlantis, The Palm | ||
Seafire | Refurbishment closure from Tuesday 1 July 2025, will re-open on Monday 1 September 2025 | Refer to Appendix No. 2: Seafire Refurbishment |
APPENDIX NO. 2 SEAFIRE REFURBISHMENT
Is Seafire Steakhouse & Bar open?
| As part of our commitment to delivering world-class dining experiences, Seafire Steakhouse & Bar at Atlantis, The Palm is temporarily closed to undergo refurbishment. We look forward to sharing a refreshed Seafire Steakhouse & Bar experience from Monday 1 September.
To stay up to date or for future reservations, visit https://www.atlantis.com/dubai/dining/seafire-steakhouse or email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. | |
When will you reopen?
| Seafire Steakhouse & Bar is expected to reopen on Monday 1 September 2025. To stay up to date or for future reservations, visit https://www.atlantis.com/dubai/dining/seafire-steakhouse or email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. | |
When can I book?
| Seafire Steakhouse & Bar is expected to reopen on Monday 1 September 2025. For future reservations, visit https://www.atlantis.com/dubai/dining/seafire-steakhouse or email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. | |
Where else can I dine?
| Guests are invited to experience one of our many restaurants, bars and lounges at Atlantis Dubai including over 10 celebrity chef restaurants. For more information on opening times, dining periods, offers and our restaurants, please visit https://www.atlantis.com/dubai/dining. | |
I came here specifically to try Seafire. What do I do?
| If you are looking for premium steak and grill options, you can enjoy alternatives at our award-winning restaurants:
| |
Why are you renovating?
| As one of the signature dining destinations at Atlantis, The Palm, Seafire Steakhouse & Bar has long been known for its exceptional quality and atmosphere. The refurbishment is part of our ongoing commitment to continuously evolve and elevate the guest experience. | |
How long will the refresh take?
| Seafire Steakhouse & Bar is expected to reopen on Monday 1 September 2025. To stay up to date or for future reservations, visit https://www.atlantis.com/dubai/dining/seafire-steakhouse or email restaurantreservations@atlantisdubai.com or call +971 4 426 11 66. |
REFURBISHMENTS | ||
Atlantis, The Palm | ||
WHITE Beach | Summer closure from Tuesday 1 July 2025 to early September 2025 | Refer to Appendix No. 3: WHITE Beach Summer Closure |
APPENDIX NO. 3 WHITE BEACH SUMMER CLOSURE
Is WHITE Beach open?
| We are currently closed for the summer season. We look forward to welcoming you back, with the expected reopening date set for early September 2025. To stay up to date on our reopening, visit https://www.atlantis.com/dubai/dining.
| |
When will you reopen?
| The beach and pool are expected to reopen in early September 2025. To stay up to date on our reopening, visit https://www.atlantis.com/dubai/dining.
| |
When can I book from?
| The beach and pool are expected to reopen in early September 2025. To stay up to date on our reopening, visit https://www.atlantis.com/dubai/dining.
| |
Where else can I go for a pool and beach experience?
| If you are looking for a premium beach and pool experience, you can enjoy alternatives such as:
| |
Why have you closed?
| The seasonal closure is part of our annual summer refresh, allowing the team to return with elevated experiences and exciting new offerings for the upcoming season.
| |
What are the new offerings and experiences?
| Guests can look forward to refreshed touches and enhancements designed to elevate the overall beachfront experience.
| |
Should the guest insist on asking what those experiences are? | While we’re not able to share full details just yet, we’re working on a number of enhancements that will elevate the ambience, service, and overall guest journey. We look forward to unveiling more closer to the reopening.
|
THE LOST CHAMBERS AQUARIUM |TEMPORARY CLOSURE, RENOVATION & RELAUNCH | ||
The Lost Chambers | The Lost Chambers Aquarium |Temporary Closure, Renovation & Relaunch | Refer to Appendix No. 4: The Lost Chambers Aquarium |Temporary Closure, Renovation & Relaunch |
APPENDIX NO. 4: THE LOST CHAMBERS TEMPORARY CLOSURE, RENOVATION & RELAUNCH
Is The Lost Chambers Aquarium open? | The Lost Chambers Aquarium is open and fully operational until 2 August 2025.
| |
Why is the main entrance to The Lost Chambers Aquarium closed? | The main entrance to The Lost Chambers Aquarium has been temporarily closed to allow for renovation works as part of a future transformation. Guests can still access the aquarium through the Lost Chambers Aquarium Boutique. | |
How do guests access The Lost Chambers Aquarium now? | Guests can access the aquarium through the Lost Chambers Boutique, located opposite Tiffany & Co. inside The Avenues until 2 August 2025. | |
When will the aquarium (fully) close for renovation? | The aquarium will temporarily close from 3 August 2025 to undergo a transformative upgrade. It is expected to relaunch late 2025. We’ll communicate the official relaunch date closer to the time. | |
What will be different once it reopens? | The upcoming transformation will introduce an entirely new level of immersive, educational, and interactive marine exploration. The guest journey will be elevated through redesigned environments, cutting-edge technology, and engaging storytelling, bringing the mythical Lost City to life in dynamic new ways.
| |
Is the aquarium getting bigger? | The physical footprint of the aquarium will remain unchanged. However, the experience itself will be significantly enhanced through aesthetic enhancements, technological integration, hands-on encounters, and educational storytelling. | |
Are you adding more animals? | While the focus of the renovation is on guest experience, design, and education, the aquarium will continue to feature its existing population of over 65,000 marine animals across 22 themed exhibits. As we continue to expand our immersive experiences we will share even more exciting updates. | |
Will the name change? | The aquarium will continue to operate as The Lost Chambers Aquarium until the 2 August 2025. We will unveil the new name ahead of the relaunch late 2025. | |
Will there be any new attractions or shows? | Yes, guests can look forward to several new exciting elements, including interactive technology and exhibits, immersive content, storytelling, and the introduction of live mermaid shows, designed for guests of all ages.
| |
What kind of new technology will be introduced? | The upgraded experience will feature immersive, state-of-the-art technology, including expansive LED walls and ceilings, projection mapping, custom soundscapes, and interactive digital touchpoints, all designed to create a world-class attraction that seamlessly blends the wonder of real marine life with the power of innovation. | |
Will this be suitable for children and families? | The new aquarium will feature interactive animal encounters, engaging educational programs, and fun gamified elements that captivate kids and offer enriching experiences for adults alike. We are also rolling out an exciting new line of merchandise, including exclusive apparel, plush toys, and ocean-inspired collectibles. | |
What will be the price for the new aquarium experience?
| Seasonal pricing applies to all Aquaventure World experiences, including the aquarium. while the pricing details for late 2025 have not been released yet, you can expect these to be in line with the current pricing. You will be able to purchase single tickets to experience either the aquarium or waterpark individually or buy a combo package to gives you access to both.
| |
During the closure, is there an alternative aquarium attraction available at Atlantis Dubai or Aquaventure World? | Yes, there are several alternative experiences available to guests during the temporary closure of The Lost Chambers Aquarium: Option 1: Guests can continue to enjoy views of the stunning Ambassador Lagoon, home to 65,000 marine animals, from Poseidon's Café. Option 2: Guests staying at either Atlantis, The Palm or Atlantis The Royal are invited to take part in a complimentary guided behind-the-scenes tour. This exclusive experience includes visits to our state-of-the-art fish hospital, food preparation facilities, and shark nursery. For information or to make a booking, guests are kindly advised to visit the Aquaventure World desk located next to the entrance of Seafire restaurant. Tours are scheduled to depart every hour, on the hour. Option 3: Diving and snorkelling experiences in the Ambassador Lagoon remain available. Guests can choose from a variety of marine adventures, including scuba diving, snorkelling, and the Aquatrek Xtreme experience. Option 4: Within the waterpark, guests can explore the Neptune Tower and Shark Lagoon, where they will encounter thousands of marine creatures, including hundreds of tropical fish, three species of sharks, five species of rays, and more.
| |
Is Aquaventure World also getting new attractions? | While there are currently no new attractions being introduced within the water park, we are delighted to soon unveil our incredible new aquarium experience, an exciting addition to Aquaventure World. We are continually exploring innovative ways to enhance and elevate the guest experience and are pleased to share that additional exciting developments are on the horizon. We look forward to revealing more in the near future. | |
Who can I contact for more information or guest inquiries?
| For further details, please speak to any of our guest service team members or contact us at +971 4 426 1000 or visithttps://www.aquaventureworld.com/ |
ATLANTIS EXPLORERS CLUB CLOSURE AT ATLANTIS THE ROYAL | ||
Explorers Club | Refurbishment closure from Tuesday 1 July | Refer to Appendix No. 5: Atlantis Explorers Club Refurbishment |
APPENDIX NO. 5: ATLANTIS EXPLORERS CLUB REFURBISHMENT
Why is the Atlantis The Royal Explorers Club closed?
| The Atlantis The Royal Explorers Club is temporarily closed in preparation for an exciting renovation that will elevate the experience for our youngest guests. | |
How long has it been closed for, and when will it reopen?
| The Atlantis Explorers Club is closed on 1 July 2025 and is expected to reopen later in the year, in time for the 2025 festive season. While this is a tentative date, we will keep all partners and guests updated should there be any changes to the schedule.
| |
What alternatives are being provided during the closure?
| We have four alternatives:
| |
Can children be left unattended at the Family Area?
| No. Parents or guardians must supervise children at all times. In line with Dubai Municipality regulations, staff cannot provide supervision in this space, and a waiver must be signed by the parents. | |
What are the Family Area timings and what does it include?
| Open daily from 10:00am to 7:00pm, it includes two air-conditioned cabanas:
| |
Are babysitting services still available?
| Yes, with 1:1 care either in-room or at the Atlantis, The Palm Explorers Club. Transport will follow the same protocol as drop-off kids, and there will be no mid-session transitions for safety. | |
What will the new club feature?
| The renovated Atlantis Explorers Kids Club will be a fully reimagined space designed to inspire creativity, learning, and adventure through immersive play. While full details will be revealed closer to the reopening, the new club will feature state-of-the-art activity zones tailored to different age groups, as well as enhanced educational and interactive programming. | |
Who should I contact for more details or if a guest has further questions?
| Contact the Explorers team at +971 56 188 7092 or email theroyal.explorers@atlantisdubai.com. Desk phones will redirect to ATP. |
APPENDIX NO. 6: AWAKEN SPA ENHANCEMENT WORKS AT ATR
| AWAKEN Spa at Atlantis The Royal | AWAKEN Spa remains fully operational throughout the summer months. While enhancements are being made in select areas, all treatments continue without interruption. | Refer to Appendix No. 7: Atlantis The Royal AWAKEN Spa Planned Enhancement Works |
APPENDIX NO. 7: ATLANTIS THE ROYAL AWAKEN SPA PLANNED ENHANCEMENT WORKS | ||
| 1. | Is AWAKEN Spa at Atlantis The Royal fully operational during the summer as I was told my appointment would take place in an alternative treatment area? | AWAKEN Spa remains fully operational throughout the summer months. While enhancements are being made in select areas, all treatments continue without interruption.
For male guests, all signature treatments (except for the Hammam) remain available and will be provided in alternate resort locations, which will be:
Female guests will continue to enjoy full access to the spa’s treatment rooms and hydrothermal experiences. |
| 2. | When will the remainder of the wet facilities for male guests be expected to reopen? | AWAKEN Spa’s enhanced facilities for male guests are expected to reopen later in the year. While this is a tentative date, we will keep all partners and guests updated should there be any changes to the schedule. |
| 3. | What are the alternative options for male guests who still want spa treatments during the enhancement works? | Male guests are invited to unwind in the state-of-the-art wet facilities located within our fitness centre, AWAKEN Fitness, which offers exclusive access to a dedicated sauna and steam room, providing a serene space for male guests to relax and recharge, as well as locker rooms and shower amenities. Treatments will take place in private rooms either accessible via the spa reception or on the dedicated wellness floor, which is located on 5th floor within Sunset Tower. Following their experience, guests can unwind with a curated selection of refreshments served either in-room or in the spa’s reception lounge according to guest preference. |
| 4. | Are couples’ treatments available? | Couples’ treatments are available on the wellness floor, where guests can unwind together while enjoying panoramic views of the ocean or Palm Jumeirah. Following their experience, refreshments are served in their private wellness suite. |
| 5. | Will there be a reduced treatment menu, or will the full spa menu still be available in the temporary set-up | The full range of AWAKEN spa treatments (with the exception of the male Hammam) will continue to be available and will maintain the spa’s elevated standards. |
| 6. | Is there the option to have an in-room treatment as an alternative? | In-room treatments remain available upon request, offering guests a private and personalized wellness experience in the comfort of the suite. Bookings can be arranged directly through the spa or Guest Services at any time. |
| 7. | Can guests go to the AWAKEN Spa at Atlantis, The Palm as an alternative? If so, will transfers be arranged and will this be a complimentary service? | Guests can enjoy AWAKEN Spa at both Atlantis The Royal and Atlantis, The Palm, with each location remaining fully operational and offering an elevated wellness experience. Should you wish to book a treatment at either spa, our team will be pleased to assist with arrangements. Complimentary transfers between the resorts are available via the Atlantis Dubai shuttle, accessible from the main lobby. |
| 8. | How can guests access the wellness floor? | Guests will be welcomed by one of our Wellness Experience Agents or Wellness Attendants at either the Promenade or Galleria level, who will personally escort them to the wellness floor. Consultations are conducted in the pre and post-treatment relaxation area, where guests can unwind before and after their treatment. Upon completion, payment can be settled either on the wellness floor or at the main spa reception for convenience. |
| 9. | Do we expect changes in pricing for services delivered in alternate locations? Or will all rates remain the same? | Treatment rates will remain consistent with our standard pricing. Guests can expect the same exceptional value and level of service across all treatment locations. |
Temporary Closure of Little Atlantis Playground – Effective 22nd July | ||
| 1. | Why are the Playground is closed? | Please be informed that the Little Atlantis Playground will be closed for renovation starting from 22nd July 2025 until further notice. |
| 2. | Do you have alternative play areas for kids? | During this period, in-house guests can continue to enjoy alternative play areas at the following locations:
• Little Pirates Playground • Shipwreck Playground |
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