ATR Guest Journey- Rooms Division

Created by Shirin Pazyl, Modified on Wed, 16 Jul at 10:05 AM by Shirin Pazyl

To ensure clarity and smooth operations on which departments handle specific guest requests, we’ve compiled a summary of each department’s responsibilities based on the guest journey and booked room categories.

Please note that guest handling is aligned with the category of their booking. Each department is responsible for addressing requests relevant to their scope. Kindly refer to the details below for guidance on responsibilities and contact points:

Department	Director	Responsibilities	Emails	Number
Front Office	Melanie Leitgeb	Rooms Allocations Rooms Payments	theroyal.frontoffice@atlantisdubai.com theroyal.frontofficeresortassistantmanagers@atlantisdubai.com	FO duty: +971566852754 RAMs:+971566852738
Royal Club		RC & Suites Allocations RC & Suites Payments RC & Suites Amenities RC lounge	theroyal.royalclub@atlantisdubai.com theroyal.clubmanagers@atlantisdubai.com	RC duty:+971563696612
Concierge		Booking activities Paid celebration setups	theroyal.concierge@atlantisdubai.com	+971 4 426 2123
VIP Services	Aicha Anberree	PV & PH Allocations PV & PH Payments PV & PH Amenities	theroyal.vipservices@atlantisdubai.com Theroyal.vipcoordinators@atlantisdubai.com theroyal.vipservicesteamleaders@atlantisdubai.com theroyal.vipservicesmanagers@atlantisdubai.com	VIP duty: +970502118902
Royal Services	Amna Alraeesi	Long stay & repeated guests in rooms only Amenities & requests Rooms celebrations requests.	theroyal.services@atlantisdubai.com	RS Duty: +971508994536
Front Services	Sarah Haslauer	Transportation Bell team	theroyal.frontservices@atlantisdubai.com	Bell captain: +971565395418 Transportation: +971551100109

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