Frequently Asked Questions
| Questions | Answer | Remarks |
| What are Luxury Consortia Networks? | • Luxury Consortia are powerful travel membership marketing organisations. They link small and medium-sized independent travel agencies to leverage purchasing power and marketing opportunities. • Global trends indicate that travel agencies in the luxury travel landscape are aligning further to luxury travel Consortia and driving bookings and share to preferred partners. • Individual agencies affiliated to Luxury Consortia transact commercially with Resorts directly or via their Luxury Consortia supplier-member intermediaries. • In line with the Kerzner Preferred Luxury Consortia SOP, a cohesive approach is required to ensure all Resorts are fully aligned with the global strategy for key Luxury Consortia accounts including membership participation; provision of amenities and benefits; targeted sales and marketing activities; and monitoring of performance. | |
| Who is Platinum Team? | Dedicated Team who offer a One Stop Shop approach for reservations booked via Luxury Tour Operators, VIP and Consotria Travel Agencies | |
| What is the maximum response time via emails? | Our goal is to respond and resolve all the inquiries and requests from Travel Agencies, ensuring a maximum 6-hour response time. | |
| With whom we are collaborating? | INTERNOVA Travel Group (Travel Leaders SELECT & ALTOUR) Signature Travel Virtuoso Serandipians (previous Traveller Made) Chase Travel AMEX (The Hotel Collection and FH&R) Any future consortia that Atlantis The Palm (or Atlantis The Royal) will be part Plus, some exceptions for VIP travel agents and WHL tour operators, whom we treat as consortia (e.g. Pure Luxury, A La Carte, Tradimax, The Travel Division, East Europe and others) | |
| To which department we should direct inquiries? | Invoices, commission, payment receipts - platinum.finance@atlantisdubai.com Internal restaurants or Aquaventure - platinum.callcentre@atlantisdubai.com External restaurants, or activities for ATR theroyal.concierge@atlantisdubai.com for ATP thepalm.concierge@atlantisdubai.com Cabanas ATR Pool and Beach theroyal.poolandbeachreservation@atlantisdubai.com For any queries regarding room allocation or welcome card arrangements (depending on the room type) for ATR theroyal.frontoffice@atlantisdubai.com theroyal.royalclub@atlantisdubai.com theroyal.vipservices@atlantisdubai.com for ATP thepalm.frontoffice@atlantisdubai.com atp-impclubfo@atlantisdubai.com atp-vipservices@atlantisdubai.com | |
| What are the updated consortia details and updated amenities applicable for 2026 bookings (only)? |
| Commission for Amex and Chase (ATR only) remains 10% for all rooms, suites & penthouses and 15% for all room bookings for all other programs (ATP and ATR) |
Frequently Asked Questions (Special Promotions
| Question | Answer | Remarks |
| Serindipians |
TIPS | ||
| Offer for Consortia | When sending the offer via email, always include the commission percentage and amenities depending on the Consortia | standard commission for Consortia = 15% commission from the basic room rate (excluding taxes) AMEX is entitled for 10% commission |
| Always offer pre-arrival and post-stay services | In order to prepare for guest’s arrival, we collect all the details (flight details, ETA, special occasions, preferences, dietary requirements) Post Stay Service continues even after guests' departure, and we make it a priority to work closely with our Finance Team to ensure that TA commission is coordinated and paid smoothly within 30 days of check-out. | |
TRADIMAX (Sam Goldfarb) IATA Partner (15% off BAR + 20% commission) | Please always use the tradimax ratecode and the profile. The IATA has been updated and commission will be processed accordingly. All NG booking should be updated in the tracker as well. | |
BENEFITS | |
| Signature Travel | *Complimentary Bottle of Wine *100USD equivalent Resort or Hotel credit *Welcome card from the GM *Complimentary early c-in and late c-out subject to availability *Upgrade on arrival subject to availability" |
| Virtouso | $100 USD Resort Credit Complimentary Bottle of Wine Welcome card & amenity from Resort General Manager Complimentary upgrade to next category (subject to availability upon arrival) Complimentary early check-in and late check-out (subject to availability in resort) |
| Serandipians (Traveller Made) | *Upgrade on arrival subject to availability *Complimentary buffet breakfast for two dailies *100USD equivalent Resort or Hotel credit *Complimentary Bottle of Wine *Complimentary early c-in and late c-out subject to availability *Complimentary Wi-Fi" |
| Internova | Complimentary daily breakfast for two USD $100 resort credit Welcome amenity (upon arrival) Early check-in/late check-out (upon availability) Room upgrade (upon availability) Complimentary Wi-Fi |
| Chase | Room upgrade based on availability Early check-in / Late check-out based on availability Welcome amenity. USD $100 Resort Credit |
| AMEXFHR&Centurion | • Addl 100$ Resort Credit for Centurion Member • 12PM early check-in, when available • Room upgrade at check-in, when available • Daily breakfast for two • Complimentary Wi-Fi • Experience Credit (min. of value $100 USD) • Guaranteed 4PM late check-out • Welcome Amenity (min. value of $25 USD) |
| AMEXFHR | • 12PM early check-in, when available • Room upgrade at check-in, when available • Daily breakfast for two • Complimentary Wi-Fi • Experience Credit (min. of value $100 USD) • Guaranteed 4PM late check-out • Welcome Amenity (min. value of $25 USD) |
Ensemble | $100 USD Resort Credit Complimentary Bottle of Wine Welcome card & amenity from Resort General Manager Complimentary upgrade to next category (subject to availability upon arrival) Complimentary early check-in and late check-out (subject to availability in resort) |
Specific cases with commission/discount | ||||
| 27 TOP FIT LUXURY AGENCIES below with 20% commission and Consortia amenities | ||||
NORTH AMERICA USA: Celestielle: Doug Easton & John Ziegler USA: Black Tomato: Tom Marchant, James Merrett, & Matt Smith USA: Fischer Travel: Bill Fischer, Max Rosenthal & Stacy Fischer-Rosenthal USA: Local Foreigner: Barkley Hickox & Alexandra Hanover USA: Lisa Lindblad Travel Design: Lisa Lindblad CAN: Trufflepig: Jack Dancy & Greg Sacks MX: Creative Travel: Miguel Kably & Moy Braverman | Addicted to Maldives: Contracted Partner, offer 20% off BAR for Rate Quote (Nerissa) | SELECT Collection: availability/quotation: -They have contracted rates with us. Input ""Select"" in the agent field box when they are asking for a quotation. -Offer their WHL rates + Virtuoso amenities as option 1 -Offer BAR + amenities + 20% commission (A Based partner) as option 2 -They have contracted rates with us. Input ""Select"" in the agent field box when they are asking for a quotation. -Offer their WHL rates + amenities as option 1 -Offer BAR + amenities + 20% commission (A Based partner) as option 2 | TRADIMAX (IATA), Sam Goldfarb - travel partner from Kyp , VP Sales offering 15 off Lowest published Rates+ 20% commission World Wide Lux 30% off BAR , non-cmmissionable | Love2Travel 15% Off BAR Almont Travel (Virtuoso Consortia) offering 25% commission + Virtuoso amenities |
SOUTH AMERICA BR: Primetour: Fernanda Gouvea & Maurice Padovani BR: Viajan: Jan Neumark COL: Elefant Travel: Gonzalo Gimeno COL: Bcm Viajes: Bruny Correal ARG: Celestielle: Doug Easton & John Ziegle | Arabian Lux DMC They are Virtuoso but we only assign the amenities when they inform us the virtuoso agency who is booking through them. If they havent we keep as it is Nabila (sales) | ASPIRE LIFESTYLES: 15% discount on Bar Rate - A Resort credit of USD 100 (365AED) to be used during the stay (not valid against room charge or for retail) - Complimentary Bottle of Wine - Welcome Card & VIP Amenity from the Resort General Manager - Complimentary Early Check In and Late Check Out (subject to availability in resort) - Complimentary Upgrade to the next Room/Suite category (subject to availability upon check in | DEX Emirates Stop-Over (Nerissal) Offer a 20% discount off the BAR rates (flexible) Offer a 15% discount off the Advance Purchase Rates (non-refundable) Clearly specify the terms and conditions of the rate plan in the quotation Provide all quotations on a NET rate basis (non-commissionable), including the DEX benefits as per the contract | FM Concierge 20% Discount and non Commissionable |
CENTRAL AMERICA CR: Terranova Diseño de Viajes: Giovanna Jiméne" | ||||
AFRICA MA: ailes: Manuel Chablais ZA: Celestielle: Doug Easton & John Ziegler" | ||||
EUROPE CH/FR: ailes: Manuel Chablais DK: 80 Days: Camilla Levin ESP: Elefant Travel: Gonzalo Gimeno FR: Trufflepig: Jack Dancy & Greg Sacks IT: Onirikos: Stefano Bajona IT: ILV Travel Atelier: Icø Inanc LU/MC: Day One: Jose & Joshua Dhur SE: Travel Beyond: Annika Björkroth TU: Far’n Away Travel: Levend & Meltem Iskit UK: Hurlingham Travel: Andrew Barker UK: Black Tomato: Tom Marchant, James Merrett & Matt Smith BE: Atlas Reizen: Bert Uyttenbroeck DE: Art of Travel: Norbert Pokorny | ||||
MIDDLE EAST UAE: Monz Travel: Mona Khalil KSA: Whywander: Reem Shaath" | ||||
ASIA HK: Blueflower: Andrea Oschetti IN: KFT Corporation: Sanjay Arya JP: Regency Group: Isao Numano SG: ailes: Manuel Chablais | ||||
OCEANIA NZ: Celestielle: Doug Easton & John Ziegler | ||||
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