Credit card payment disputes.
Credit card payment disputes are handled by Accounts Receivable Team. To enable them to check on the payment details and source, we need to get the below details of the card:
Phraseology:
Please accept our sincere apologies for any inconvenience caused to you, we are committed to assisting you in this matter.
To enable us to check on the transaction details, kindly provide us with the below details of the credit card which has been used for the transaction:
First 6 and last 4 digits of the card:
Expiry Date:
Card Type:
Date of the transaction:
Strictly do not take the entire credit card details via call/email/chat etc.
Refund follow-up via call or email:
Refund follow ups should be escalated to the relevant team after acknowledging it.
Get the booking details and the contact number of the guest and escalate to the relevant department.
MWP - to Call Center MWP Team
RR – to Call Center RR Team
Room Booking related to Reception team according to the room category.
Make a follow up.
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