These checklists are designed to support consistent, high-quality guest interactions by providing a clear set of standards for guest services calls. It serves as a reference for both guest services and quality assurance team to ensure each call meets service expectations, maintains professionalism, and reflects Atlantis values. Consistent use of these checklists will help reinforce call handling best practices and improve overall guest satisfaction.
Attached is the checklists for the following request types for your reference.
- Wake-up Call
- Laundry Call
- General Requests
- Departure Service
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