Recognition & ACES Criteria

Created by Badr Farajallah, Modified on Wed, 29 Oct at 8:06 PM by Badr Farajallah

Recognition Criteria

Category	Eligibility	Criteria
Highest Sellers	Room Reservation	Highest Seller in ATP (One colleague) Highest Seller in ATR (One colleague) Highest Seller of IC & Suites in ATP (One colleague) Certified
	Restaurant Reservations	Highest Conversion (One colleague) Highest Upseller (One colleague) Certified
	MWP	Highest Revenue Certified
Top Quality	All Areas	For Room Reservations & Call Center: Quality average of 95% and above For Platinum: Quality average of 98% and above Certified
MOD	All Areas	Achiever of 90% and above in the external audit Email Shoutout
Magnify	All Areas	Achiever of 90% and above in the external audit Certified
Forbes	All Areas
Highest Productivity	All Areas	Highest Productivity on Chats (Response Time & Volumes) Highest Productivity on Emails (AHT & Volumes) One colleague from each area (RR, Room Res, Platinum, Ops, MWP) Certified
Good Job Cards	All Areas	Random selection of 1 card from each box (Call Center & Room Reservation) 100 AED F&B Voucher
ACES	All Areas	Monthly - Colleagues Quarterly - Team Leader grade & above Selection will be done by a committee of the department managers, and it will be based on overall performance, great achievement of KPIs, or great demonstration of Atlantis Service Pillars. More information is mentioned below. Certified
Positive Commendation & Feedback	All Areas	Positive & personalized feedback from guest for a colleague. You can share the comments with us through this link Commendation Tracker - Big Dose of Sunshine.xlsx Note: Comments can't be "Thank you for great service" and such, as they must be personalized similar to the comments on sheet. After reviewing them, comments will be posted on the "Big Dose of Sunshine" board with your picture.
Leader of the Month (TLs)	All Areas	Will be based on the team leader’s team performance across the following areas: Highest quality Highest conversion/revenue (If applicable) Highest productivity & utilization Coaching & 121s conducted for team One TL per department (Room Reservations & Call Center) Certified
Auditor of the Month	Quality Team	Highest productivity Lowest number of valid disputes Most accurate audits through spot checks Certified

ACES Criteria

Role	Frequency	Criteria
Colleagues	Every Month	Highest Quality (Qualifier) – Once this is met, we then consider one or more of the following: 1- High Revenue 2- High Conversion 3- High Upselling 4- High Productivity 5- Excellent Adherence & Punctuality 6- No Errors Captured (Rebates, wrong bookings, escalations, etc.) 7- Flexibility & Positive Attitude 8- Adherence to Atlantis Pillars & Policies