Exceptions Policy for Explorers Club ATD

Please find attached the Exceptions Policy for Explorers Club, which outlines the guidelines we follow when making exceptions for our guests. 

This policy ensures that we continue delivering exceptional service while maintaining the integrity of our operational standards.

To provide a seamless and consistent experience for our guests, I would greatly appreciate your support in sharing this policy with your respective teams. 

Aligning on these guidelines will help us uphold our standards while ensuring guest satisfaction without compromising the rules in place.

For more details, please refer to the attached document.