ATR Water Bottle - HotSOS Request

Created by Jennica Breboneria, Modified on Mon, 4 Aug at 2:40 PM by Jennica Breboneria

ATR Water Bottle Request Guidelines

Overview

All guestrooms are initially set up with filtered artisan water prior to guest arrival, unless the guest profile or traces indicate a preference for a specific water brand.


During the Guest Stay

While filtered artisan water is the default option, some guests may request an alternative water brand during their stay. In these cases:

  • Acqua Panna will be provided as the alternative water option.


Handling Guest Requests for Water

  1. Standard Request:
    If a guest calls to request additional water, kindly submit request for filtered artisan water

  2. Specific Alternative Request:
    If the guest specifically asks for an alternative, kindly offer Acqua Panna and submit the request in Amadeus accordingly.


Important Notes:

  • Always check the guest profile or traces for any noted preferences before confirming.

  • Never assume the guest wants an alternative brand unless they request it.






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