ATR Royal Services - Birthday / Honeymoon and Anniversary amenities

Complimentary Arrangements 

We only contact Royal Services for special amenity requests for guest staying in Standard Guestrooms

If guest contacts us 24 hours prior to their arrival date, then we take guest room details and send an email to theroyal.services@atlantisdubai.com.

For Royal Club or VIP / Suite & Penthouses

theroyal.vipservices@atlantisdubai.com

If guest contacts us less than 24 hours then we advise guest of the 24-hour notice period and mention that we cannot guarantee, however we can offer to arrange for the next day, or alternatively check some chargeable amenities with Concierge Team like wine, flower bouquet, etc. 

The following will be provided by Royal Services if requested 24hrs prior: 

Complimentary amenities include:

A small complimentary cake; chocolate, and amenities from our in-house amenities team.

Please note, we are unable to personalize the cake / no message on the cake, however we can arrange a card with a personalized handwritten message on it.

Note. It is important to note that for comp amenities, only Royal services and VIP have access to request these amenities via the new process. This is in order to ensure that we minimize duplicate requests created by emails being distributed to multiple departments. 

Note. Balloon arrangements are from external suppliers, so we never offer this as a comp amenity. Any exceptions need to have the approval of the Concierge management and the Director of rooms, as resort credit should not be applied for these types of amenities. 

Chargeable Arrangements:

The Concierge team would handle chargeable amenities:

Balloon arrangements.

Flower arrangements.

Chargeable amenities such as alcoholic beverages

Off Property requests of specific items or activities

Any requests for flower delivery from outside Flower shops to be handled by Bell Services. 

Note. It is important to note that both ATR and ATP as per the policy of the HSK and Health and safety team, should not offer rose petals on the bed, bathtubs, or marble floors. Hence, we offer only full bouquets. 

No guaranteed time frame: The Amenity Team will handle requests based on the operational load and the specific nature of the case. While some timelines may be confirmed, this will depend on the day's circumstances.

If same-day delivery is not feasible, the Amenity Team will notify us so the request can be deferred to the following day’s trace.

Any request submitted after 09:00 AM is considered a last-minute request, as the trace report is printed at that time each morning and handled by the respective team using a relevant form.