Bill Copy Request

IMPORTANT REMINDER: CONFIDENTIALITY & INFORMATION HANDLING

Do not share guest information without proper verification.
Do not breach confidentiality under any circumstances.
Always ask before disclosing or dispatching any sensitive data.

Bill Copy Requests – Guest Communication Guidelines

Guests may contact us via phone or email to request a copy of their bill following a recent stay. Please follow the guidelines below to ensure all requests are handled appropriately and in line with our data privacy standards.

Key Procedures:

• Outstanding Bills – In-House Guests:

  • Confirm whether the guest prefers a soft copy or hard copy of their bill.

  • Create a task in Amadeus for the appropriate Reception Team to prepare and send the bill accordingly.

  • A soft copy will be shared to the registered email address in Opera.