Age Policy:
Guests aged 18 years and above are welcome to check in or book a room at Atlantis Dubai.
Guests below 18 years must be accompanied by a parent, legal guardian, or an adult aged 18 or older at the time of check-in.
Documents:
All guests, including children need to present a valid original passport or Emirates ID/ Emirates Driving License upon checking-in at the reception.
Accompanying Guest Check-In:
If the accompanying guest's details are available in Opera, they may check in without the main guest.
If no details are available, the main guest must be present for check-in.
Pre-Arrival Requests:
Requests such as pillows, baby cribs, heaters, or extra blankets should be added as traces in Opera for the respective department.
Additionally, an email should be sent to HK coordinators as a backup for proper follow-up.
Note:
- For pre-arrival guests, any requests related to room reservations or transportation should be referred to the Rooms Reservations team for proper handling.
- Checked-In Guests
- Once the guest has checked in, any further queries or concerns related to their room must be escalated to the Reception Team according to the room category.
- Exception: If the guest wishes to extend their stay, the request should be transferred to the Rooms Reservations team.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article